Terms of Service

1. Acceptance of Terms

By accessing or using Winson Glass services, engaging in business communications, or placing orders, you agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you (the "Client" or "Buyer") and Winson Glass ("Company", "we", "us", or "our").

If you do not agree to these Terms, you must not use our services or engage in business transactions with us.

2. Business Scope and Eligibility

2.1 B2B Nature

Winson Glass operates exclusively as a business-to-business (B2B) manufacturer and supplier. Our services are intended solely for:

• Brand owners and private label buyers
• Importers and distributors
• Wholesalers and e-commerce sellers
• Retail supply buyers
• Project-based buyers
• Sourcing agents and trading companies

2.2 Eligibility Requirements

To engage with our services, you must:

• Represent a legally registered business entity
• Have the authority to enter into binding commercial agreements
• Be engaged in commercial or wholesale activities
• Comply with all applicable laws in your jurisdiction

3. Services and Products

3.1 Core Services

We provide the following services:

• OEM/ODM custom glassware manufacturing
• Wholesale supply of existing product lines
• Product development and mold making
• Decoration and finishing services
• Packaging coordination
• Quality control and inspection
• Export logistics support

3.2 Product Categories

Our product range includes but is not limited to:

• Glass cups and drinkware
• Glass pots and pitchers
• Glass display domes
• Glass storage containers
• Glass aroma diffusers
• Glass candle holders
• Glass oil lamps
• Glass vases

3.3 Customization Scope

Customization services are subject to technical feasibility, minimum order quantities, and production capabilities. We reserve the right to decline custom requests that are not technically or commercially viable.

4. Order Process and Quotations

4.1 Inquiry and Quotation

All quotations are provided based on information supplied by the Client and are valid for 30 days unless otherwise stated. Quotations are not binding until a formal purchase order is accepted by us in writing.

4.2 Order Confirmation

Orders become binding only upon our written acceptance. We reserve the right to refuse or cancel any order at our discretion before production commences.

4.3 Minimum Order Quantities

Minimum order quantities (MOQ) vary by product type and customization requirements. MOQs will be clearly stated in quotations and must be met for order acceptance.

4.4 Sampling

Sample production may be required before bulk orders. Sample fees and lead times will be communicated separately. Sample approval by the Client is required before mass production proceeds.

5. Pricing and Payment

5.1 Pricing

All prices are quoted in USD (or other agreed currency) and are exclusive of:

• Shipping and freight costs
• Import duties and taxes
• Insurance (unless explicitly included)
• Bank transfer fees

Prices are subject to change based on raw material costs, exchange rates, and production conditions. Confirmed orders will be honored at agreed prices.

5.2 Payment Terms

Standard payment terms are:

• 30% deposit upon order confirmation
• 70% balance before shipment

Alternative payment terms may be negotiated for established clients. All payments must be made via bank transfer to our designated account.

5.3 Late Payment

Late payments may result in shipment delays or order cancellation. We reserve the right to charge interest on overdue amounts at a rate of 1.5% per month.

6. Production and Delivery

6.1 Lead Times

Production lead times are estimated based on order complexity, quantity, and current production schedule. Lead times are indicative and not guaranteed unless explicitly stated in writing.

6.2 Delays

We are not liable for delays caused by:

• Force majeure events
• Client-requested changes after production commencement
• Delayed sample approvals
• Payment delays
• Raw material shortages
• Shipping and logistics disruptions

6.3 Delivery Terms

Delivery terms (FOB, CIF, etc.) will be specified in the order confirmation. Risk of loss transfers to the Client according to agreed Incoterms.

7. Quality Standards and Inspection

7.1 Quality Control

We maintain quality control procedures throughout production. Bulk production follows approved samples and confirmed specifications.

7.2 Inspection Rights

Clients may arrange third-party inspection before shipment. Inspection costs are borne by the Client unless otherwise agreed.

7.3 Acceptance Criteria

Products are deemed accepted if no written objection is received within 7 days of delivery. Claims must be supported by photographic evidence and detailed descriptions.

7.4 Tolerance Standards

Minor variations in color, size, weight, and appearance are inherent to glass manufacturing. Industry-standard tolerances apply unless stricter specifications are agreed in writing.

8. Intellectual Property

8.1 Client IP

Clients retain ownership of their trademarks, logos, and designs provided to us. We will not disclose or use Client IP for purposes other than fulfilling the agreed order.

8.2 Our IP

We retain ownership of our product designs, molds, technical drawings, and manufacturing processes unless explicitly transferred in writing.

8.3 Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during business engagement.

9. Warranties and Liability

9.1 Limited Warranty

We warrant that products will conform to approved samples and specifications at the time of shipment. This warranty is limited to manufacturing defects and does not cover:

• Damage during shipping
• Improper use or storage
• Normal wear and tear
• Client-caused defects

9.2 Limitation of Liability

Our total liability for any claim shall not exceed the invoice value of the affected products. We are not liable for:

• Indirect, consequential, or incidental damages
• Loss of profits or business opportunities
• Third-party claims
• Damages exceeding the order value

9.3 Compliance Responsibility

Clients are responsible for ensuring products meet regulatory requirements in their target markets. We provide compliance support (FDA, LFGB, etc.) upon request, but final compliance responsibility rests with the Client.

10. Cancellation and Returns

10.1 Order Cancellation

Orders may be cancelled before production begins with written notice. Cancellation after production commencement will incur charges for work completed and materials consumed.

10.2 Returns

Custom-made products are non-returnable unless defective. Return of defective products requires our prior written authorization.

10.3 Refunds

Refunds are provided only for confirmed manufacturing defects and are limited to the product value. Shipping costs are non-refundable.

11. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including but not limited to:

• Natural disasters
• War, terrorism, or civil unrest
• Government actions or regulations
• Epidemics or pandemics
• Labor disputes
• Supply chain disruptions

12. Governing Law and Disputes

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the People's Republic of China.

12.2 Dispute Resolution

Any disputes arising from these Terms or business transactions shall be resolved through:

1. Good faith negotiation between parties
2. Mediation, if negotiation fails
3. Arbitration in accordance with applicable arbitration rules

13. Amendments and Updates

We reserve the right to update these Terms at any time. Updated Terms will be posted on our website with the revision date. Continued engagement after updates constitutes acceptance of revised Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

15. Entire Agreement

These Terms, together with order confirmations and written agreements, constitute the entire agreement between parties and supersede all prior communications and understandings.

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